As consumer expectations for real-time visibility grow ever higher, B2B expectations are rising as well. To meet these heightened customer expectations, modern manufacturers are leveraging new technologies to build a digital supply chain, in which real-time tracking and advanced analytics enable end-to-end optimization and an all-around superior customer experience.
We wrote our new white paper, The Digital Supply Chain: Meeting Rising Expectations in the Age of Amazon, to help manufacturers meet and even exceed these rising expectations. In this paper, we consider how various trends in the B2C world are spilling over into B2B, creating new requirements and new opportunities for forward-thinking manufacturers. For example, as companies such as Amazon and Uber set a new bar for speed, transparency, and reliability for consumer deliveries and transportation, is has become necessary for commercial manufacturers to provide similar levels of service.
With global IoT tracking and big data analytics, the modern supply chain manager can rise to the challenge of today’s consumer expectations, delivering a commercial experience on par with and even surpassing the consumer status quo. The digital supply chain makes it possible to increase efficiency, cut costs, and optimize operations, enabling improved internal operations as well as better service for the end customer.
The time to invest in a digital supply chain is now. As consumer expectations continue to rise, forward-thinking manufacturers must develop a strong foundation of digital technology and IoT infrastructure on which to continue to modernize — or be left behind. By leveraging new technologies and maintaining an innovative mindset, the modern manufacturer can ensure that they stay competitive and continue to deliver a superior customer experience in the modern digital world.
To learn more about the impact of consumer trends like Amazon and Uber on the B2B supply chain, download our free white paper today.